Castle Windows are committed to providing the highest quality service at every stage of your relationship with us. From arranging a no obligation quotation at a time convenient to you, to helping you select the products to meet your requirements, throughout the installation process and beyond, our team are committed to giving you the best service.

No obligation quotation:

One of our sales advisors will visit your home to discuss your requirements, we have 3 sales advisors: Oliver has been at Castle since 2000, James since 2004 and Barry since 1996. We will bring a sample of our products to show you and explain the benefits. We can tailor the sales presentation to you making it as informative or as short as you wish and then we'll leave you with the options to make your choice.

Survey:

Once you have signed your order our surveyor will confirm the designs and options you've ordered. He'll check all the measurements to make sure that the products you've ordered will be a perfect fit. If planning permission is required we can take care of this process for you.

Manufacturing:

Once the survey is completed your order will be sent to our manufacturers where all products follow strict processes and quality checks to ensure the highest quality is maintained.

Installation:

Once a convenient installation date has been agreed with you our trained fitters will carry out a first class job with as little distruption to you as possible.

Service /after care:

Our friendly office team are on hand to answer any questions you may have.